Thank you for visiting the Swank shop. All jewellery is designed, made and packaged by me, Becky Wignell, from laser cut perspex and wood. I am very much committed to everything being made in the UK, I use a small laser cutting company in the UK, all my packaging is made by small UK companies from recycled materials and I hand make all the jewellery.
Please feel free to contact me with any questions. I'd be happy to hear from you.
Shipping - Swank is a UK based company and all items are designed, made in and shipped from the UK. I aim to dispatch orders within 1 - 3 working days. All jewellery is sent in a Swank gold embossed jewellery box or on branded card.
DOMESTIC SHIPPING: Items are shipped by Second Class Royal Mail, and should arrive within 1-3 working days of dispatch date. If you'd like your package to be sent by courier or by registered signed for or special delivery please contact me.
Unfortunately sometimes items get lost in the post. I am not responsible for lost or damaged items unless they are sent via special delivery. In this case I will take it up with the post office and I will send you another item. Please contact me if you would like your order to be send special delivery. If you need your item more quickly please contact me as by sending the package special delivery the post office guarantees a next day service.
INTERNATIONAL SHIPPING: Items shipped to "Everywhere Else" are shipped via Royal Mail Airmail. Dpending on the country this can take up to 28 working days, however usually items are received between 8 - 14 days after dispatch. Items are not insured through this service, if you require your item to be insured please contact me and I will send the jewellery by courier. Your item will not be trackable unless you contact me prior to posting to ask for the parcel to be sent by courier.
Please be aware that sometimes tax will be added by customs at your port. Swank is not responsible for this and it is up to the buyer to contact the customs office in their country to find out about any fees.
Refunds and Exchanges -Hopefully every customer will be happy with thier Swank purchase, but if the unthinkable happens and you are not satisfied then please return the item within 14 days of purchase, undamaged and as new for a full refund.
Additional Policies and FAQs -All jewellery comes packaged in jewellery boxes made from recycled materials and stamped with the Swank logo in blinging gold or in other recycled branded packaging. Cheaper jewellery will not be in a box, if you especially want one for a gift for example please contact me.
All jewellery will be posted in used padded envelopes keeping to Swank's ethos on recycling as much as possible.
I am happy to make custom orders for you please contact me - swank.jewellery [at] gmail.com for a quote.
Yes, I wholesale! I stock in various shops and boutiques around the world, please contact me for a wholesale catalogue - swank.jewellery [!at] gmail.com
